RoadForce Roadside Assistance – Terms & Policies

Welcome to RoadForce Roadside Assistance (“RoadForce,” “we,” “us,” or “our”). By requesting or using our services, you (“Customer” or “you”) agree to be legally bound by these Terms and Policies. If you do not agree with any portion of these Terms, you should not request or use our services.

RoadForce offers roadside assistance services, including but not limited to:

• Tire changes and flat tire assistance
• Vehicle lockout services
• Battery jump-starts and replacements
• Winch-out services
• Light, medium, and heavy-duty towing

All services are provided on a request-by-request basis, and availability may vary by location, road conditions, and vehicle typ

• Services may be requested via phone, mobile application, or website.
• RoadForce will make commercially reasonable efforts to respond promptly. Typical response times are approximately 30 minutes, though actual arrival times may vary due to traffic, weather, location, and other conditions beyond our control.
• By requesting service, you authorize RoadForce to perform the requested assistance in accordance with these Terms.

• Payment is due at the time services are requested, whether over the phone, online, or in person.
• RoadForce accepts cash, major credit/debit cards, and approved digital payment methods.
• By requesting service, you authorize RoadForce to charge the agreed-upon amount for the services provided.

• All service requests are final. Once a request is submitted, the service is considered confirmed.
• No cancellations are allowed after the service request has been submitted.
• No refunds are provided under any circumstances, including but not limited to partial completion of service, change of mind, or inability to perform service due to external factors.
• By requesting services, you acknowledge and agree to these terms and understand that payment is required in full at the time of service request.

• RoadForce technicians are trained and equipped to provide services safely and professionally.
• Customers are advised to remain in a safe location while awaiting assistance.
• RoadForce is not liable for damages caused by pre-existing vehicle conditions, acts of nature, or circumstances outside our control.
• By requesting services, you consent to the safe handling and, if applicable, towing of your vehicle.

• Services may be unavailable under extreme weather, hazardous road conditions, or in locations deemed unsafe.
• RoadForce reserves the right to refuse service if providing assistance would pose a risk to our personnel or others.
• Towing services are limited to vehicles that are safely accessible and operable by RoadForce equipment.

• RoadForce collects only the personal information necessary to provide roadside assistance.
• Personal data will not be sold or shared outside the scope of service delivery, except as required by law.

• RoadForce reserves the right to update or modify these Terms and Policies at any time without prior notice.
• Updated terms are effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the updated terms

• These Terms shall be governed by and construed in accordance with the laws of the state in which the service is provided.
• Any disputes arising from or relating to these Terms shall be resolved in the courts of the applicable jurisdiction.